Frequently Asked Questions
1. Will an invoice be sent with my baby gift?
No, definitely not. We will never include any pricing information or receipts with our baby gifts. All tax invoice information and purchase confirmation are sent to the email address of the purchaser.
2. Can I order multiple gifts for delivery to one address?
If you would like to purchase multiple gifts to multiple addresses, or a single address, please contact us and we will happily investigate discounted shipping options for you.
3. What happens if my gift is damaged or stolen?
Please contact us as soon as you become aware of the problem and we will have one of our friendly team investigate for you. In the case of damaged products we may ask for you to send us images or proof of damage. In some cases we may need the product returned for us to proceed with a replacement product. In the case of lost or stolen products, we first follow up with our carriers for an update before proceeding.
4. Do you offer international delivery?
Unfortunately, due to the high costs of international shipping, we only offer international delivery by special request at this time. Please contact us for a quote. Please note - you can still place your order from overseas for delivery within Australia.
5. What happens if no one is home at the time of delivery?
Due to the nature of the gifting business, and assuming in the majority of instances the recipient is not expecting the gift and may not be home, all of our gifts are labeled ‘Authority to Leave’. This means that if the recipient is not home at the time of delivery and the courier/Australia Post deems the location adequately secure, the parcel will be left at the delivery location without a signature as proof of delivery. In the unlikely instance that there is no safe place to leave the parcel, a calling card will be left advising the recipient of the attempted delivery.
6. I ordered a gift to go to hospital - what happens if the recipient has been discharged when the gift is delivered?
If your recipient is not at the hospital when the baby gift is delivered, the gift will be returned to us. A redelivery fee of $20 will apply to deliver to a new address.
7. Do you deliver on weekends?
All of our gifts are delivered during business hours, Monday to Friday. We are unable to offer weekend deliveries at this time.
8. Can I select a specific day for delivery?
We do not do guaranteed day delivery at this time. Should you wish to provide us with a preferred date, we choose a shipping partner best aligned with this however we do not guarantee delivery on that date.
9. Can I pick a time for delivery?
Unfortunately not at this time. Our gifts are delivered any time between 8am to 5pm on business days.
10. What happens if I supply incorrect delivery details?
Please contact us as soon as you become aware of the mistake. If the gift is still in transit we may be able to re-direct it without extra charge. If the gift has already been delivered to an incorrect address, a re-delivery fee of $20 will be charged to deliver it to the correct location.
11. Do you deliver anywhere in Australia?
There has never been a delivery we have been unable to accommodate! Yes, Friday’s Child Baby gifts can be delivered right across Australia.
12. Am I able to create my own gift hamper?
In some cases, we are able to customise a gift hamper as per your request, please contact us with your specific requirements and we will try and accommodate these. Minimums or custom fees may apply.
13. Can I collect my gift?
No, unfortunately at this time we only offer delivery via courier.
